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Analyst Opinion – It’s been two-and-a-half years since Google bought YouTube for $1.65 billion. At the time, the 18-month-old online video sensation was struggling to figure out how to convert its immense popularity into sustainable revenue. It’s still struggling. Which begs the question: Will Google’s patience eventually wear out? It’s a valid question. Figures just released [...]
Sprint’s new ad campaign, What’s Happening, is making some serious waves. The ads are brilliant examples of effective marketing and great presentation design. Sprint spent a lot of money building a new 4G network and had to figure out how to show it off. They could have taken the traditional approach and created a campaign that [...]
The Service Cloud is the new platform for customer service. You can tap into the power of customer conversations no matter where they take place. Harness know-how from the right experts, whether they’re on a Web community forum or having a dialog on Facebook. Suddenly, you’re part of those conversations. And thanks to new Salesforce [...]
Chandramouli Mahadevan shares his experience about Indian Language usage in composing emails … It’s hard for me to imagine going without email for a day. It’s such an easy and convenient way to communicate with my friends and family. However, there was one limitation that bothered me: my family members and friends who prefer [...]