1.Do take some time to think about the problem and decide on your position

2.Do remember that each person is responsible for his/ her own behaviour

3.Do try to appreciate the fact that other people are different. Different perspectives do not necessarily mean that one person is right and the other is wrong. It just means that they are different.

4.Do remember to count to ten before you start raving and ranting

5.Do speak in a “I” language. Say “I am angry…” or “I am sorry…”…Own up your feelings

6.Don’t act when most angry

7.Don’t use below the belt tactics. Be clear about how you feel, but don’t put others down.

8.Don’t make vague requests. Let others know specifically what you are feeling, want or need.