The Service Cloud is the new platform for customer service. You can tap into the power of customer conversations no matter where they take place. Harness know-how from the right experts, whether they’re on a Web community forum or having a dialog on Facebook. Suddenly, you’re part of those conversations. And thanks to new Salesforce for Twitter integration, you can now tap into one of the fastest-growing communities for conversations in the cloud.
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I love this, the people behind this should get a promotion!
Great Application, can´t wait to get my hands on it. Our company always had this idea, now we can make it happen. Salesforce is making big changes and its developers are always having good ideas.