The software giant outlines how it will vie with Salesforce.com and other vendors of Web-based customer relationship management software

Microsoft’s move into Web-delivered software got a big boost on July 11, when CEO Steven A. Ballmer disclosed plans to sell a service for handling customer relationship management (CRM) applications over the Internet. The move puts Microsoft in direct competition with the trailblazer of hosted CRM applications, Salesforce.com. And it bolsters Microsoft’s efforts to roll out scads of new Web-based programs to consumers

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