launches new HELP Site with Winter’11. The new Help site brings together a rich set of resources to help you find the answers to your questions quickly and easily.

With the new Help site, you can:

  • Find Answers Fast: Use advanced search find the information you need quickly
  • Customize Help: Personalize the Help site to meet your specific needs by adding gadgets and customizing the layout
  • Chat: Chat with Support experts in real-time
  • Work with Cases: Open and review cases faster than ever
  • Leverage New Administrator Views: Administrators gain insight with enhanced reporting on cases and organization information

The new Help site replaces the current Help & Training site. The Winter ’11 Help release is English-only, but future versions of the Help site will include content in all supported languages.
Note: Chat support will be rolled out in phases and may not be available to all customers when they first begin to use Help.